TERMS OF SERVICE – Tenacious Coaching LLC

Last Updated: November 23, 2025

Welcome to Tenacious Coaching LLC (“Company”, “we”, “us”, or “our”).
By accessing or using our website gentepoliamarosa.com or engaging with our coaching services, you agree to these Terms of Service.

Please read them carefully.

1. Acceptance of Terms

By accessing this website or requesting services, you confirm that you are at least 18 years old and legally able to enter into a binding agreement.
If you do not agree with any part of these Terms, you must not use our website or services.

2. Services Provided

Tenacious Coaching LLC provides professional coaching services including but not limited to:

  • Executive & Leadership Coaching
  • Career & Performance Coaching
  • Mindset & Resilience Coaching
  • 1:1 and team coaching sessions
  • Introductory “clarity conversations”

Coaching is not therapy, counseling, mental health treatment, legal advice, or consulting.

Coaching focuses on reflection, accountability, and personal growth.
Clients remain responsible for their actions, decisions, and results.

3. No Guarantees

While coaching aims to support growth and development, we do not guarantee specific outcomes, results, or performance improvements.
Your progress depends on your effort, decisions, and commitment.

4. Scheduling & Cancellations

4.1 Appointments

Sessions are conducted by appointment only, typically by phone or online.

4.2 Cancellation Policy

Cancellations must be made at least 24 hours in advance.
Late cancellations or no-shows may be charged the full session rate (if applicable).

5. Payments (If Applicable)

Some coaching services may require payment.
When applicable:

  • Fees will be clearly communicated before scheduling
  • Payment may be required before the session
  • All sales are final unless otherwise stated

We reserve the right to update pricing at any time.

6. Confidentiality

We maintain strict confidentiality regarding client information, except when:

  • Required by law
  • There is risk of harm to you or others
  • You consent to specific disclosure

Coaching notes are private and not shared with third parties.

7. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to breach security systems
  • Copy, reproduce, or redistribute website content without permission
  • Interfere with site functionality or access

We may block access for violations without notice.

8. Intellectual Property

All website content—including text, graphics, branding, layout, and materials—belongs to Tenacious Coaching LLC and is protected by U.S. copyright laws.

You may not duplicate, distribute, or modify content without written consent.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content, accuracy, or privacy practices.

10. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, including:

  • Fitness for a particular purpose
  • Accuracy
  • Availability
  • Non-infringement

We do not guarantee uninterrupted or error-free service.

11. Limitation of Liability

To the fullest extent permitted by law, Tenacious Coaching LLC is not liable for:

  • Direct, indirect, incidental, or consequential damages
  • Loss of data
  • Loss of revenue or profits
  • Decisions made based on coaching conversations

Your use of the website and services is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless Tenacious Coaching LLC from any claims, liabilities, or expenses arising from:

  • Your misuse of the website
  • Your violation of these Terms
  • Your participation in coaching sessions

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any disputes shall be resolved in courts located in Los Angeles County, California.

14. Changes to Terms

We may update these Terms at any time.
Updates will be posted on this page with a new “Last Updated” date.
Continued use of the website means you agree to the revised Terms.

15. Contact Information

For questions about these Terms, contact:

Tenacious Coaching LLC
1537 S. Point View Street
Los Angeles, CA 90035
United States

📧 Email: [email protected]
📞 Phone: (415) 910-2140