Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Stripe. All transactions are fully encrypted and secured by Tenacious Coaching LLC for your protection.

To ensure quick fulfillment, we begin processing orders almost immediately. Please contact our support team at [email protected] within 12 hours of placing your order if you need to request a modification or cancellation.

Standard processing takes 1-3 business days. Shipping within the United States typically takes 5-10 business days. International shipping times vary by location, usually ranging from 10-21 business days.

Yes! We offer free standard shipping on all domestic orders over $75.00. Shipping costs for orders under this threshold are calculated at checkout based on destination.

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your delivery status in real-time.

We offer a 30-day return policy. Items must be in their original, unused condition and packaging. Please visit our Returns Page for detailed instructions on starting a return.

Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds are processed back to your original payment method within 5-7 business days.

Yes. We specialize in artisanal lifestyle gifts. Our candles are hand-poured using high-quality wax, and our symbolic jewelry is designed with minimalist, modern aesthetics in mind.

Absolutely. At Gentepoliamorosa Store, we utilize SSL (Secure Socket Layer) technology to encrypt all data transmitted through our website. Your privacy is managed strictly by Tenacious Coaching LLC.